We strive to ensure that our members are satisfied with the services we provide. However, if you are not completely satisfied with your experience, we offer a straightforward refund policy for your peace of mind.
Refund Policy for New Subscribers
For new subscribers, we offer a 100% money-back guarantee within the first 8 weeks of your membership. If you don't feel you have received any value from our service during this period, you can request a full refund. Here’s how to do it:
- Request a Refund: Contact our support team within 8 weeks of your initial subscription. Please provide your account details and the reason for your refund request.
- Processing Time: Once we receive your request, our team will review it. Refunds are typically processed within 7-10 business days.
- Confirmation: You will receive a confirmation email once your refund has been processed. The refund will be credited back to the original payment method used during signup.
Refund Policy for Renewing Subscribers
For renewing subscribers, our refund policy is as follows:
- Monthly Subscriptions: Monthly subscriptions are non-refundable. However, you can cancel your subscription at any time to avoid future charges.
- Annual Subscriptions: Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days of the renewal date. After 30 days, refunds are not available for annual subscriptions.
How to Request a Refund
- Contact Support: Reach out to our support team via email at support@speakermatch.com or through our contact form.
- Provide Details: Include your account information, the type of subscription, and the reason for your refund request.
- Wait for Processing: Our team will review your request and process eligible refunds within 7-10 business days.
Cancellation Policy
If you wish to cancel your subscription, you can do so at any time by:
- Logging into Your Account: Go to your account settings.
- Navigating to the Billing Section: Select the option to cancel your subscription.
- Cancel Subscription: Follow the prompts to cancel your subscription. You will receive a confirmation email once your cancellation is complete.
Our complete cancellation policy is at https://speakermatch.com/cancellation.
Contact Us
If you have any questions or need assistance with refunds or cancellations, please do not hesitate to contact our support team. We are here to help and ensure you have a positive experience with SpeakerMatch.